Holiday Apartments in Banyoles

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General conditions

Cookie policy

Privacy policy

Legal Notice

GENERAL TERMS AND CONDITIONS

Els Majordoms, S.L.

Website: www.elsmajordoms.com

Email: recepcio@elsmajordoms.com

Tax ID (CIF): B44999373

Effective Date: January 1, 2025

INTRODUCTION

These General Terms and Conditions ("Terms") govern all bookings and stays at vacation rental properties managed by Els Majordoms, S.L. ("Els Majordoms", "we", "us", or "our").

By making a booking, whether directly through our website, by phone, or through a third-party platform, you ("Guest", "you", or "your") acknowledge that you have read, understood, and agree to be bound by these Terms.

These Terms apply to all guests, including the primary booking holder and all persons staying at or visiting the accommodation during the rental period.

DEFINITIONS

For the purposes of these Terms:

"Accommodation" means any vacation rental property managed by Els Majordoms and booked by the Guest
"Property Owner" means the legal owner of the Accommodation
"Booking" means a confirmed reservation for an Accommodation
"Guest" means the person who makes the booking and all persons staying at or visiting the Accommodation during the rental period
"Check-in" means the start time of the rental period
"Check-out" means the end time of the rental period
"Security Deposit" means the refundable deposit held to cover potential damages or additional charges
"Third-party Platform" means online booking platforms such as Airbnb, Booking.com, VRBO, and similar services

ELS MAJORDOMS ROLE AND RESPONSIBILITY

Property management services

Els Majordoms acts as a professional property manager and intermediary on behalf of the property owner. The rental agreement is between the guest and the property owner, not between the guest and Els Majordoms.

Our responsibilities

Els Majordoms manages:

Guest communication and support during the stay
Coordination of maintenance and repairs
Documentation of incidents and damages
Processing of complaints and compensation requests
Security deposit administration

Owner authorization

Final decisions regarding compensation amounts and security deposit deductions require property owner approval. Els Majordoms:

Assesses incidents and damages according to our standard procedures
Provides recommendations to the property owner
Communicates decisions on behalf of the property owner
Processes approved refunds and deductions

Limitation of liability

Els Majordoms is not financially liable for:

Service failures or property defects beyond our control
Compensation amounts or refunds (paid by the property owner)
Property owner decisions regarding claims or damages

Els Majordoms acts solely as intermediary and coordinator. All compensation and damage claims are ultimately resolved between the guest and the property owner, with Els Majordoms facilitating the process.

PAYMENT TERMS AND BOOKING CONFIRMATION

Payment schedule

All bookings require payment according to the schedule provided at the time of booking. Payment schedules typically include:

An initial payment or deposit due within a specified timeframe after booking confirmation
A final payment due prior to check-in
Security deposit due prior to check-in

Payment deadline

The guest must complete the initial payment within 3 calendar days of receiving the payment request or booking confirmation. If payment is not received within this timeframe, Els Majordoms and/or the property owner reserve the right to cancel the booking without prior notice and without any liability.

Cancellation for non-payment

If a booking is cancelled due to non-payment:

The guest will receive written notification of the cancellation
The accommodation will be released for other bookings
The guest forfeits any right to the reserved dates
Any amounts already paid may be subject to cancellation fees as per the applicable cancellation policy

Late payments

For subsequent payments (e.g., final payment, security deposit), failure to pay by the specified deadline may result in:

Booking cancellation without refund
Denial of access to the property on the day of arrival
Forfeiture of all amounts previously paid

Payment methods

Accepted payment methods will be specified in the booking confirmation. The guest is responsible for any fees charged by their payment provider or bank.

COMPLAINTS AND INCIDENT RESOLUTION

Immediate notification requirement

The guest is required to report any incident, deficiency, or problem with the accommodation immediately and, in any case, within 4 hours of detection. Communication must be made through the official channels provided by Els Majordoms (WhatsApp, phone, or email).

Resolution commitment

Els Majordoms commits to addressing and resolving reported incidents as quickly as possible. Our team is available to provide support throughout your stay.

Conditions for valid complaints

Only complaints that meet the following conditions will be considered valid:

The incident was reported during the stay within the 4-hour timeframe
Els Majordoms was informed and given the opportunity to attempt to resolve the issue
The incident could not be adequately resolved despite our efforts

Amenities and services covered

Compensation is only applicable for amenities, features, and services that are:

Explicitly listed in the property description on the booking platform or website
Confirmed in writing in pre-arrival communications or the booking confirmation
Advertised as included in the rental price

Features, amenities, or services that are present at the property but not advertised or confirmed in writing are provided on an "as-is" basis with no guarantee of availability or functionality. No compensation will be provided for issues related to unadvertised features.

Examples:

If a fireplace is present but not listed in the property amenities, no refund applies if it is non-functional
If a property has a hot tub but it is not advertised, no compensation applies if it is unavailable
If additional rooms or spaces are not included in the advertised capacity, they are not covered

Guests should review the property listing carefully before booking to ensure all desired amenities are explicitly included.

Post-stay complaints

Complaints submitted after the end of the stay will not be accepted if the incident was not communicated during the accommodation period, except in duly justified exceptional cases.

Compensation requests

Any request for compensation or refund must be submitted in writing within 7 calendar days after the end of the stay. Compensation, if applicable, will be calculated proportionally based on:

The severity of the incident
The duration of the problem
The actual impact on the use of the accommodation
Els Majordoms' ability to resolve it

COMPENSATION CALCULATION METHOD

When a valid claim for compensation is accepted, the refund will be calculated using the following principles:

Proportional calculation

Compensation is calculated proportionally based on:

Duration: The actual time the problem persisted (measured in hours)
Severity: The impact on fundamental systems or major features of the accommodation
Scope: Whether the issue affected the entire property or only specific areas

Refund percentages

If a fundamental system (such as water, power, or heating) fails, or if a major feature (such as the swimming pool or outdoor area) is unavailable, refunds will be provided as follows:

15% refund: For a failure lasting 4 hours or more
30% refund: For a failure lasting 12 hours or more
Maximum refund: Capped at 50% of the total booking cost

The refund percentage applies to the affected portion of the stay, calculated hourly.

Conditions for refund eligibility

To be eligible for compensation, the following conditions must be met:

The issue was reported immediately (within 4 hours of occurrence)
Els Majordoms was contacted and given the opportunity to resolve the issue
The issue was not caused by guest actions or negligence
The issue was not caused by external factors beyond our control (e.g., power company outages, storms, natural disasters)
Els Majordoms was unable to provide an adequate temporary solution or alternative

Alternative compensation

In some cases, instead of a monetary refund, Els Majordoms may offer:

Vouchers for future stays
Complimentary services (such as late check-out or additional cleaning)
On-site amenities or upgrades

Final determination

All compensation decisions will be communicated in writing with a clear breakdown of the calculation. Els Majordoms reserves the right to assess each case individually based on the specific circumstances.

SECURITY DEPOSIT AND LIABILITY FOR DAMAGES

Initial inspection

At check-in or immediately after arrival, the guest must review the condition of the accommodation. Any pre-existing damage not documented must be reported to Els Majordoms within the first 4 hours of the stay.

Guest liability

The guest is liable for:

Proper use of the accommodation and all its facilities
Damage caused to the accommodation, its equipment, furniture, and facilities during the stay
Damage caused by improper use, negligence, or accidents
Damage caused by their companions, visitors, or pets (if authorized)

Damage procedure

Detection: Els Majordoms will conduct an inspection of the accommodation immediately after check-out. Damage discovered after the initial inspection must be reported within 14 calendar days of check-out
Notification: The guest will be informed of any damage detected and its repair or replacement cost within 14 calendar days after check-out
Documentation: Photographic evidence and quotes or invoices of costs will be provided
Deduction: The corresponding amount will be deducted from the deposited security deposit
Additional amount: If the cost of damages exceeds the security deposit amount, the guest must pay the difference within 7 days

Security deposit refund

The security deposit will be refunded in full within a maximum of 7 business days after check-out if:

No damage attributable to the guest has been detected
The accommodation is returned in the same condition as it was delivered
There are no outstanding debts for additional services

Valuation of damages

Damage compensation will be calculated based on:

Actual Cash Value: The cost to repair or replace the damaged item with materials of the same kind and quality, minus appropriate deduction for age, condition, and physical depreciation
Depreciation: Applied based on the item's age, condition, and expected useful life
No betterment: Compensation does not cover improvements or upgrades beyond the item's original condition at the time of damage

The guest will only be charged for the depreciated value of damaged items, not the full replacement cost of new items.

Recovery rights (subrogation)

Upon payment of any damage claim by the guest, the property owner and Els Majordoms reserve the right to pursue recovery of such amounts from any responsible party, including but not limited to the guest, their companions, or visitors. By accepting these terms, the guest acknowledges and agrees that:

The property owner retains all rights to recover damage costs from the responsible party
The guest will cooperate fully with any recovery efforts, including providing statements, evidence, or testimony if required
These rights of recovery remain in effect even after the security deposit has been processed

Normal wear and tear

Normal wear and tear resulting from ordinary and reasonable use of the accommodation and its facilities will not be considered compensable damage.

CANCELLATION POLICY

Free cancellation period

Bookings made directly with Els Majordoms or through our website may be cancelled free of charge up to 30 days before the scheduled arrival date.

Cancellation penalties

Cancellations within 30 days of arrival are subject to the following penalties:

30 or more days before arrival: 0% penalty (free cancellation)
Between 29 and 14 days before arrival: 30% of the total rental amount
14 days or less before arrival: 100% of the total rental amount
No-show without notice: 100% of the total rental amount

Third-party bookings

For bookings made through third-party platforms (Airbnb, Booking.com, VRBO, etc.), the cancellation policy of that platform applies. The guest should review the specific cancellation terms on the booking platform.

Refund processing

Direct bookings: Refunds will be processed within 5 business days to the original payment method
Third-party bookings: The platform will handle refunds according to their refund policy

Modification policy

Extending the stay: Additional payment required for extra nights at the applicable rate
Shortening the stay: Cancellation policy applies to cancelled nights
Moving the reservation: Treated as a cancellation and new booking. The original booking will be cancelled according to the cancellation policy above, and a new booking will be created for the new dates at the applicable rate and subject to availability
Modification deadline: Modifications can be requested up to 5 days before arrival, subject to availability

Special circumstances

No exceptions are made for medical emergencies or personal circumstances. We strongly recommend purchasing travel or cancellation insurance. Free cancellation is only available if official government restrictions prevent the stay.

Cancellation insurance

We recommend all guests purchase travel or cancellation insurance to provide additional peace of mind and coverage for unforeseen circumstances.

HOUSE RULES AND GUEST CONDUCT

Core house rules

All guests must comply with the following rules:

Parties and events

Parties, celebrations, and events are strictly prohibited unless explicitly agreed in writing before arrival
Weddings, photo shoots, or any professional/commercial use require prior written approval
Additional conditions and fees may apply for approved events

Visitors and guests

Outside visitors are not allowed without prior approval from Els Majordoms
All guests staying overnight must be registered before arrival
The number of guests cannot exceed the maximum occupancy stated in the listing
Unregistered guests found on the premises may result in immediate termination of the stay

Quiet hours

Guests must respect quiet hours from 23:00 (11:00 PM) onwards
After 11:00 PM, outdoor areas (garden, pool, terrace, BBQ) must remain quiet
Disturbing neighbors or exceeding noise levels may result in penalties, security deposit deductions, or early termination

Smoking policy

Smoking is strictly prohibited inside the accommodation
Smoking is only permitted in designated outdoor areas
Violation will result in additional cleaning charges and deposit deductions

Pet policy

Pets are only allowed in properties where explicitly stated in the listing
Prior written approval is required before bringing any pet
Only dogs are permitted (cats and other animals are not allowed)
An additional pet fee applies and must be paid before arrival
Bringing an unauthorized pet may result in denied access, immediate termination, or deposit deduction

Property care

Guests must leave the property in the same condition as found
Basic cleaning duties include: taking out trash, washing dishes, cleaning BBQ and fireplace if used, returning furniture to original positions
Failure to complete basic cleaning will result in additional charges of €25 per hour for extra cleaning and management time

Prohibited activities

Illegal activities of any kind are strictly prohibited
Violation will result in immediate termination without refund and may be reported to authorities

Consequences of violations

Violation of house rules may result in:

Immediate termination of stay without refund
Security deposit deductions
Additional charges for damages, cleaning, or disturbances
Legal action if necessary

CHECK-IN AND CHECK-OUT

Standard times

Check-in: From 16:00 (4:00 PM) onwards
Check-out: By 11:00 (11:00 AM)

Early check-in and late check-out

Early check-in or late check-out may be available upon request and subject to availability
Additional fees may apply
Requests must be made in advance
Late check-out without prior approval may result in additional charges of one night's rental or a proportional fee

Check-in procedure

Guests will receive check-in instructions and access codes prior to arrival
All guests must complete online check-in and provide required identification documents before arrival
Failure to complete check-in requirements may delay or prevent access to the property

Key and access

Access codes or keys must be kept secure and not shared with unauthorized persons
Lost keys or access devices may incur replacement charges

MAXIMUM OCCUPANCY AND GUEST REGISTRATION

Occupancy limits

The maximum number of guests allowed is specified in the property listing
This limit cannot be exceeded under any circumstances
Maximum occupancy includes all persons aged 2 years and older
Babies under 2 years of age are not counted toward the maximum occupancy but must still be registered

Guest registration requirement

All guests staying overnight must be registered before arrival
Guest information must be provided through the online check-in process
This is a legal requirement for tourist tax and police registration purposes
Failure to register all guests is a violation of these terms and local law

Day visitors

Day visitors (not staying overnight) require prior approval from Els Majordoms
The total number of people on the premises (guests + visitors) may not exceed safe capacity

Consequences of exceeding occupancy

Unregistered or excess guests found on the premises may result in immediate termination of the stay without refund
Security deposit deductions may apply
Additional charges may be levied

SURVEILLANCE AND MONITORING

Property monitoring systems

Some properties may be equipped with the following monitoring systems:

Video surveillance

Visible security cameras may be installed in exterior or shared areas only
No cameras are installed in private spaces such as bedrooms, bathrooms, or interior living areas
Camera locations are clearly disclosed in the property listing and house guide

Noise monitoring

Some properties use noise monitoring sensors that measure decibel levels
These devices do not record conversations or audio content
They are used solely to enforce quiet hours and prevent disturbances

Occupancy monitoring

Some properties may use sensors to estimate the number of people present
This is used to ensure compliance with maximum occupancy rules

Environmental sensors

Smoke detectors and safety sensors are installed for fire prevention and safety
Some properties have smart thermostats that collect temperature and humidity data for climate control

Disclosure and consent

The presence of any monitoring systems is clearly stated in the property listing and house guide
By completing the booking, the guest acknowledges and accepts the presence of such systems
The property owner is the data controller responsible for any surveillance data
Els Majordoms does not operate, control, or have access to video footage

Data protection

All monitoring and surveillance complies with GDPR and local privacy laws. For full details, see our Privacy Policy.

LIMITATION OF LIABILITY AND USE OF FACILITIES

Guest responsibility

Guests use all property facilities, amenities, and outdoor areas entirely at their own risk. This includes but is not limited to:

Swimming pools and hot tubs
Outdoor equipment (BBQ, playground equipment, bicycles, etc.)
Stairs, balconies, and terraces
Kitchen appliances and equipment
Heating and cooling systems

Liability waiver

To the maximum extent permitted by law:

Els Majordoms and the property owner are not liable for accidents, injuries, illness, or death occurring on the property unless caused by proven negligence
Els Majordoms and the property owner are not liable for loss, theft, or damage to guest personal belongings
Els Majordoms is not liable for service interruptions beyond our control (power outages, water supply issues, internet disruptions, etc.)

Swimming pool safety

Children must be supervised at all times near swimming pools
Guests swim at their own risk
Pool rules posted at the property must be followed

Insurance recommendation

Guests are strongly advised to obtain appropriate travel and personal liability insurance.

RIGHT OF ENTRY

Els Majordoms and/or the property owner reserve the right to enter the accommodation in the following circumstances:

Emergency situations

To address urgent safety or security issues
To prevent damage to the property
In response to fire, flood, gas leak, or similar emergencies

Investigation of complaints

To investigate serious noise complaints or disturbances
When there is reasonable suspicion of house rule violations
To verify compliance with maximum occupancy limits

Maintenance and repairs

To conduct urgent repairs or maintenance
To address issues reported by the guest

Notice

Reasonable advance notice will be provided whenever possible, except in genuine emergencies. Entry will be conducted respectfully and with minimal disruption to the guest's stay.

TERMINATION OF STAY

Grounds for early termination

Els Majordoms and/or the property owner reserve the right to immediately terminate the guest's stay without refund if:

House rules are violated (parties, excessive noise, unauthorized guests, smoking indoors, etc.)
The property is damaged or misused
Maximum occupancy is exceeded or unregistered guests are present
Illegal activities are conducted on the premises
The guest engages in threatening, abusive, or dangerous behavior
The guest provides false information during booking or check-in

Consequences of termination

No refund of rental fees
No refund of security deposit (or partial refund after deductions)
Guest must vacate immediately
Additional charges may apply for damages, cleaning, or other costs
Els Majordoms may pursue legal action if necessary

Procedure

The guest will be notified of the termination and reasons
The guest will be given a reasonable time to vacate (typically 1-2 hours)
If the guest refuses to leave, local authorities may be contacted

No liability

Els Majordoms and the property owner are not liable for any costs, expenses, or losses incurred by the guest as a result of early termination due to the guest's violation of these terms.

CANCELLATION BY ELS MAJORDOMS

In exceptional circumstances beyond our control, Els Majordoms reserves the right to cancel a confirmed booking. Such circumstances include, but are not limited to:

The property becoming unavailable due to sale, legal dispute, compulsory works, or any action by the property owner
Significant damage to the property rendering it unfit for habitation (fire, flood, structural failure, etc.)
Government restrictions, natural disasters, or other force majeure events preventing the stay from taking place

Notice and refund

Els Majordoms will notify the guest as soon as reasonably possible. In the event of cancellation under this clause, the guest will receive a full refund of all amounts paid, including the security deposit.

No further liability

Beyond the full refund, Els Majordoms shall have no further financial liability to the guest. We strongly recommend that all guests purchase travel insurance to cover costs such as flights, transport, and other non-recoverable expenses in the event of an unexpected cancellation.

GOVERNING LAW AND JURISDICTION

Applicable law

These Terms are governed by and construed in accordance with the laws of Spain, specifically the legislation applicable in Catalonia.

Jurisdiction

Any disputes arising from or related to these Terms, the booking, or the stay shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain, unless otherwise required by mandatory consumer protection laws.

EU consumer rights

For guests residing in the European Union, nothing in these Terms affects your statutory rights as a consumer under EU consumer protection legislation.

DISPUTE RESOLUTION

Amicable resolution

In the event of any dispute, claim, or disagreement arising from these Terms or your stay, we encourage you to contact us first to attempt to resolve the matter amicably.

Mediation

If the dispute cannot be resolved directly, both parties agree to attempt resolution through mediation before pursuing formal legal action.

Consumer dispute resolution

EU residents may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the original intent of the parties.

AMENDMENTS AND MODIFICATIONS

Right to amend

Els Majordoms reserves the right to modify, update, or amend these Terms at any time. Changes will be effective from the date specified in the updated Terms.

Notification of changes

For significant changes, we will provide reasonable notice through:

Email notification to guests with upcoming bookings
Notice on our website
Notice in booking confirmation communications

Acceptance of amendments

Bookings made after the effective date of any amendments are subject to the updated Terms. For existing bookings made before the amendment date, the Terms in effect at the time of booking shall apply, unless the changes are required by law.

ENTIRE AGREEMENT

These Terms, together with:

The booking confirmation
The property listing and description
The house guide and house rules
Our Privacy Policy

constitute the entire agreement between you and Els Majordoms regarding your booking and stay, and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.

In the event of any conflict between these Terms and the terms of a third-party booking platform, these Terms shall prevail to the maximum extent permitted by law, except where the platform's terms provide greater protection to the Guest.

DATA PROTECTION AND PRIVACY

Your personal data is processed in accordance with the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.

For full details on how we collect, use, store, and protect your personal data, please refer to our Privacy Policy available at www.elsmajordoms.com or by contacting recepcio@elsmajordoms.com.

By making a booking, you consent to the collection and processing of your personal data as described in our Privacy Policy.

CONTACT INFORMATION

For questions, concerns, or complaints regarding these Terms or your booking, please contact us:

Els Majordoms, S.L.

Email: recepcio@elsmajordoms.com

Website: www.elsmajordoms.com

Phone: +34 679 538 373

We aim to respond to all inquiries within 24 hours during business days.

ACCEPTANCE OF TERMS

By completing a booking, whether directly through our website, by phone, by email, or through a third-party platform, you acknowledge that you have:

Read and understood these General Terms and Conditions in their entirety
Agreed to be bound by all provisions contained herein
Confirmed that all information provided in the booking is accurate and complete
Understood that these Terms constitute a legally binding agreement

If you do not agree to these Terms, you must not complete a booking or stay at any Accommodation managed by Els Majordoms.

These General Terms and Conditions were last updated on January 1, 2025.

COOKIE POLICY

Els Majordoms, S.L.

Website: www.elsmajordoms.com

Email: recepcio@elsmajordoms.com

Tax ID (NIF): B44999373

Last updated: January 1, 2025

WHAT IS A COOKIE?

A cookie is a file that is downloaded to your device when you access certain web pages. Cookies allow a website to, among other things, store and retrieve information about a user's browsing habits or their device and, depending on the information they contain and how your device is used, they may be used to recognise the user.

Cookies are essential for the functioning of the internet, providing countless advantages in the provision of interactive services, and facilitating browsing and usability of our website.

TYPES OF COOKIES

By the entity that manages them

First-party cookies: These are collected by the publisher itself in order to provide the service requested by the user.

Third-party cookies: These are collected and managed by a third party. They cannot be considered first-party cookies.

By how long they remain active

Session cookies: These collect data while the user browses the internet in order to provide the service requested. They are deleted when the session ends.

Persistent cookies: These are stored on the user's device. The information obtained is used by the cookie controller in order to provide the service requested.

By purpose

Technical cookies: These are necessary for correct browsing of the website.

Personalisation cookies: These allow the user to set characteristics such as language for browsing the website.

Analytics cookies: These allow the provider to analyse browsing activity on the website in order to track usage, compile statistics on the most visited content, number of visitors, etc.

Advertising cookies: These allow the publisher to include advertising spaces on the website, based on the website's own content.

Behavioural advertising cookies: These allow the publisher to include advertising spaces on the website based on information obtained from the user's browsing habits.

COOKIES USED ON THIS WEBSITE

In accordance with Article 22.2 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), Els Majordoms, S.L. informs you of the cookies used on our website:

Cookie types in use

First-party cookies: Yes

Third-party cookies: Yes

Session cookies: Yes

Persistent cookies: Yes

Purposes

Technical cookies: Yes

Personalisation cookies: Yes

Analytics cookies: Yes

Advertising cookies: Yes

Behavioural advertising cookies: Yes

Cookie categories explained

Necessary

Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference

Preference cookies enable advanced features and a more personalised experience. For example, they keep track of the pages you have visited so you can more easily find what you are looking for.

Statistics

Statistical cookies help website owners understand how visitors interact with the website by collecting and providing information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The purpose is to display relevant and engaging advertisements to the individual user, and thus more valuable to publishers and third-party advertisers.

GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics stores cookies to compile statistics on traffic and visit volumes.

By accepting analytics cookies, you are consenting to the processing of information about you by Google. Any exercise of rights in this regard must be made directly with Google.

Google Analytics cookies are stored on servers located in the United States. Google commits not to share this data with third parties, except where necessary for the operation of the system or where required by law. According to Google, your IP address is not stored.

Google Inc. adheres to the Privacy Shield framework, which ensures that all transferred data is processed with a level of protection consistent with European regulations. For more information, please visit: https://support.google.com/analytics/answer/6004245

If you wish, you can use the Google Analytics opt-out browser add-on to prevent your data from being used by Google Analytics across all browsers. More information is available at: https://tools.google.com/dlpage/gaoptout

HOW TO MANAGE COOKIES

Els Majordoms, S.L. informs users that they have the option to configure their browser to be notified when cookies are received and, if they wish, to prevent them from being installed on their device.

Please refer to the links below for instructions on how to manage cookies in the most common browsers:

Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

Internet Explorer: http://windows.microsoft.com/es-es/internet-explorer/delete-manage-cookies#ie=ie-10

Safari: https://support.apple.com/kb/ph17191?locale=es_ES

Opera: http://help.opera.com/Windows/11.50/es-ES/cookies.html

Please note that disabling cookies may affect the functionality of certain features of the website.

CONTACT

For any questions or concerns regarding this Cookie Policy, please contact us:

Els Majordoms, S.L.

Email: recepcio@elsmajordoms.com

Website: www.elsmajordoms.com

Phone: +34 679 538 373

Click here to change your cookie settings.

This privacy policy has been compiled to better serve those who are concerned with how their personal data is collected, used, and protected, in accordance with the General Data Protection Regulation (GDPR).

1. What Personal Information Do We Collect?

We collect the following types of personal data:

When booking or registering on our site, or when communicating with us, you may be asked to enter your name, email address, postal address, phone number, ID document details, or other personal details to help process your reservation.
When you call us directly or send a message, we may collect the information you provide for reservation and support purposes.
During your stay, we may collect additional data such as check-in/check-out times, guest preferences, and correspondence.
In some properties, images may be collected through surveillance cameras (see section 5).
Some environmental data such as indoor temperature, humidity, and thermostat usage patterns may be collected in properties where digital thermostats are used, solely for climate control and comfort purposes.

2. When Do We Collect Information?

We collect information when you:

Make a reservation via our website or third-party booking platforms
Send us a request via contact form, email, phone call, or messaging services
Subscribe to a newsletter
Enter information on our website
Provide guest check-in details or sign our guest agreement

3. How Do We Use Your Information?

We may use the information we collect for the following purposes:

To manage and confirm your reservation
To communicate with you about your booking and stay
To provide support during your stay
To comply with legal obligations, including guest registration with police authorities
To protect the property and ensure compliance with house rules (where surveillance or monitoring applies)
To improve our services and website
To send updates, service information, or promotional content (only with consent)

4. How Do We Protect Visitor Information?

Your personal information is stored on secure systems and is accessible only by authorized personnel who are required to maintain confidentiality.

All payment data is processed via secure third-party gateways. We do not store or process credit card data on our servers.

5. Surveillance and Monitoring (if applicable)

Video Surveillance and Personal Data Processing

Some properties under this agreement are equipped with clearly visible video surveillance cameras installed in exterior areas and common spaces of the property, excluding at all times bedrooms, bathrooms, rest areas, and any other private zones where privacy would be expected. These cameras are used exclusively to ensure the safety of persons, property, and facilities; to monitor compliance with house rules established in the rental agreement (including occupancy limits and maximum capacity); and, where applicable, for employment monitoring of staff and service providers, in accordance with applicable regulations.

The property owner acts as the data controller for personal data (images) captured by the video surveillance system. The legal basis for processing is the legitimate interest of the controller in protecting the property and, where applicable, fulfilling legal and contractual obligations.

Personal data may be processed by third-party data processors, such as Els Majordoms, S.L., exclusively for the purposes stated above and under a contract that guarantees the confidentiality and security of the data.

Images will be retained for a maximum period of one month from capture, unless they must be made available to authorities due to the commission of a crime or administrative offence.

Access to the images is restricted solely to authorized persons, who are subject to a duty of confidentiality.

Affected parties are informed of the existence of information signs at the entrances to video-monitored areas. Data subjects may exercise their rights of access, rectification, erasure, restriction, objection, and portability by contacting recepcio@elsmajordoms.com.

For more information on the processing of personal data, please refer to this privacy policy available at www.elsmajordoms.com.

Other Monitoring Systems

Some properties may also be equipped with:

Noise monitoring sensors, which do not record conversations but measure decibel levels to help enforce quiet hours.
Occupancy monitoring devices, used to estimate the number of people in the property and ensure compliance with maximum occupancy rules.
Smoke detectors and environmental sensors, used solely for safety and fire prevention purposes.
Digital thermostats that may collect data on temperature, humidity, and manual interaction for climate management.

These systems are installed to enhance guest safety, protect the property, and ensure respect for house rules. Their presence is clearly stated in the property profile and house guide.

6. Data Protection (GDPR)

Personal data collected during the stay (e.g., contact information, ID, surveillance data if applicable) is processed in accordance with the EU General Data Protection Regulation (GDPR).

Data Controller: Els Majordoms, S.L.

Purpose: Booking management, marketing and communication, guest safety, property protection, and compliance with legal obligations

Rights: Guests may exercise their rights of access, rectification, erasure, restriction, objection, and portability by contacting: recepcio@elsmajordoms.com

We may also collect personal data through third-party booking platforms (e.g., Airbnb, Booking.com) that you use to make a reservation. These platforms are independent data controllers, and their own privacy policies apply.

We use a property management system (Avantio) to store and manage guest data, under a secure data processing agreement.

We are legally required to share guest ID data with the Mossos d'Esquadra (Catalan police) under applicable laws.

Property owners have access to guest data necessary for the management of the rental. Guests are legally considered clients of the property owner, and this is reflected in the data sharing model.

Internal Data Handling and Communication Tools

We use secure digital tools to organize operations and communicate with guests. These include internal planning systems (e.g., for first names and stay dates), contact management tools (e.g., for guest name, phone number, and arrival date), and messaging applications for customer support.

Access to these tools is limited to authorized staff involved in guest care or reservation management, and all data is handled with appropriate safeguards and confidentiality.

7. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties for commercial purposes. We may share data with:

Booking platforms you used to make the reservation
Technology service providers under contract who help us operate our website and manage bookings
Law enforcement authorities, when required by law
Property owners (who are also considered data controllers)

All third parties are required to protect your data under GDPR-compliant agreements.

8. Third-Party Links

Our website may contain links to other websites or booking platforms. These sites operate independently, and we are not responsible for their content or privacy practices.

9. Questions and Contact

If you have any questions regarding this privacy policy, you can contact us at:

Els Majordoms, S.L.

Email: recepcio@elsmajordoms.com

Website: www.elsmajordoms.com

Effective Date: 23-1-2026

LEGAL NOTICE

Els Majordoms, S.L.

Website: www.elsmajordoms.com

Email: recepcio@elsmajordoms.com

Tax ID (NIF): B44999373

Last updated: January 1, 2025

1. COMPANY IDENTIFICATION

In compliance with Article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the following information is provided:

Company name: Els Majordoms, S.L.

Tax ID (NIF): B44999373

Registered address: Banyoles, Girona, Spain

Email: recepcio@elsmajordoms.com

Phone: +34 679 538 373

Website: www.elsmajordoms.com

Activity: Professional vacation rental property management

Els Majordoms, S.L. is registered in the Mercantile Registry of Girona.

2. PURPOSE

This Legal Notice governs the use of the website www.elsmajordoms.com (hereinafter, "the Website"). Access to and use of the Website implies full and unreserved acceptance of all provisions set out in this Legal Notice.

Els Majordoms reserves the right to modify this Legal Notice at any time. Changes will take effect from the moment they are published on the Website. Users are advised to read this notice carefully on each visit.

3. INTELLECTUAL PROPERTY

All content on the Website — including but not limited to texts, images, photographs, graphics, logos, icons, software, and any other material — is the exclusive property of Els Majordoms, S.L. or its licensors, and is protected by applicable Spanish and European intellectual property and copyright laws.

Any reproduction, distribution, public communication, transformation, or any other use of the Website's content — whether in whole or in part — without the prior written authorisation of Els Majordoms, S.L. is strictly prohibited.

The Els Majordoms brand name, logo, and trade name are registered trademarks. Their use without prior written consent is prohibited.

4. CONDITIONS OF USE

The user undertakes to use the Website in accordance with applicable law, this Legal Notice, and generally accepted standards of good practice and public order. In particular, the user agrees not to:

Use the Website for fraudulent, illegal, or unauthorised purposes

Introduce or spread computer viruses or any other harmful programs or files

Attempt to access restricted areas of the Website or third-party systems without authorisation

Collect personal data of other users without their consent

Use the Website's content for commercial purposes without prior written authorisation

Els Majordoms reserves the right to withdraw access to the Website, without prior notice, to any user who breaches these conditions.

5. LIMITATION OF LIABILITY

Els Majordoms takes all reasonable steps to ensure the accuracy and currency of information on the Website. However, it does not guarantee that the Website is free from errors, interruptions, or viruses. Access to the Website is provided on an "as-is" basis.

Els Majordoms shall not be liable for:

Errors or omissions in the Website's content

Interruptions, failures, or unavailability of the Website for technical reasons

Damage or loss resulting from the use of or inability to use the Website

Content published by third parties or linked external websites

Security incidents or unauthorised access resulting from circumstances beyond our reasonable control

Links to third-party websites are provided for informational purposes only. Els Majordoms has no control over the content of linked sites and accepts no responsibility for them.

6. COOKIES

The Website uses cookies to improve the user experience and analyse traffic. For full details on the types of cookies used and how to manage them, please refer to our Cookie Policy, available at www.elsmajordoms.com.

By continuing to browse the Website, you consent to the use of cookies in accordance with our Cookie Policy.

7. DATA PROTECTION

Els Majordoms, S.L. processes personal data in accordance with:

EU Regulation 2016/679 (General Data Protection Regulation — GDPR)

Spanish Organic Law 3/2018 of 5 December on Personal Data Protection and Digital Rights (LOPDGDD)

For full details on how we collect, use, store, and protect your personal data — including your rights as a data subject — please refer to our Privacy Policy, available at www.elsmajordoms.com or by contacting recepcio@elsmajordoms.com.

8. APPLICABLE LAW AND JURISDICTION

This Legal Notice is governed by Spanish law. Any disputes arising from access to or use of the Website shall be subject to the jurisdiction of the courts of Girona, Spain, unless mandatory consumer protection laws require otherwise.

For users residing in the European Union, nothing in this Legal Notice affects your statutory rights as a consumer under applicable EU legislation.

9. CONTACT

For any questions, concerns, or requests relating to this Legal Notice, please contact us:

Els Majordoms, S.L.

Email: recepcio@elsmajordoms.com

Website: www.elsmajordoms.com

Phone: +34 679 538 373

General conditions

Cookie policy

Privacy policy

Legal Notice

GENERAL TERMS AND CONDITIONS

INTRODUCTION

DEFINITIONS

ELS MAJORDOMS ROLE AND RESPONSIBILITY

PAYMENT TERMS AND BOOKING CONFIRMATION

COMPLAINTS AND INCIDENT RESOLUTION

COMPENSATION CALCULATION METHOD

SECURITY DEPOSIT AND LIABILITY FOR DAMAGES

CANCELLATION POLICY

HOUSE RULES AND GUEST CONDUCT

CHECK-IN AND CHECK-OUT

MAXIMUM OCCUPANCY AND GUEST REGISTRATION

SURVEILLANCE AND MONITORING

LIMITATION OF LIABILITY AND USE OF FACILITIES

RIGHT OF ENTRY

TERMINATION OF STAY

CANCELLATION BY ELS MAJORDOMS

GOVERNING LAW AND JURISDICTION

DISPUTE RESOLUTION

SEVERABILITY

AMENDMENTS AND MODIFICATIONS

ENTIRE AGREEMENT

DATA PROTECTION AND PRIVACY

CONTACT INFORMATION

ACCEPTANCE OF TERMS

COOKIE POLICY

WHAT IS A COOKIE?

TYPES OF COOKIES

By the entity that manages them

By how long they remain active

By purpose

COOKIES USED ON THIS WEBSITE

Cookie types in use

Purposes

Cookie categories explained

GOOGLE ANALYTICS

HOW TO MANAGE COOKIES

CONTACT

1. What Personal Information Do We Collect?

2. When Do We Collect Information?

3. How Do We Use Your Information?

4. How Do We Protect Visitor Information?

5. Surveillance and Monitoring (if applicable)

6. Data Protection (GDPR)

7. Third-Party Disclosure

8. Third-Party Links

9. Questions and Contact

LEGAL NOTICE

1. COMPANY IDENTIFICATION

2. PURPOSE

3. INTELLECTUAL PROPERTY

4. CONDITIONS OF USE

5. LIMITATION OF LIABILITY

6. COOKIES

7. DATA PROTECTION

8. APPLICABLE LAW AND JURISDICTION

9. CONTACT

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