Short stay and seasonal rental houses in Banyoles

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General conditions

Cookie policy

Privacy policy

Legal Notice

GENERAL CONDITIONS

CANCELLATION OF THE CONTRACT BY THE CLIENT

In the event of cancellation, the following penalties will apply:

30 days before the check-in date: 0% of the reservation amount.
Between 29 and 14 days: 30%.
Less than 14 days before: 100%. No refunds will be given if the client voluntarily withdraws from the services before the end of their stay.

MODIFICATIONS BY THE COMPANY

In the event that the accommodation cannot be occupied due to unforeseen circumstances beyond the company's control, the company will provide the client with another accommodation of equal or superior characteristics without reimbursement from either party.

DATA PROTECTION

In compliance with Organic Law 15/1999, of December 13, on the Protection of Personal Data ("LPD"), we inform you that by completing the reservation process, your personal data will be incorporated into the company's files to provide and offer our services. Additionally, we inform you of the possibility of exercising the rights of access, rectification, cancellation, and opposition to your personal data, with the company itself being responsible for the file.

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Cookies are essential for the operation of the Internet, providing countless benefits for the provision of interactive services, and facilitating the navigation and usability of our website.

The information that we provide below will help you understand the different types of cookies:

TYPES OF COOKIES

DEPENDING ON THE ENTITY IN CHARGE

First-party cookies: These are collected by the editor to provide the service requested by the user.
Third-party cookies: These are collected and managed by a third party, so they cannot be considered as first-party.

DEPENDING ON THE TIME ENABLED

Session cookies: These collect data while the user is browsing the website in order to provide the requested service.
Persistent cookies: These are stored in the terminal and the information obtained will be used by the entity in charge of the cookie to provide the requested service.

DEPENDING ON THEIR PURPOSE

Technical cookies: These are necessary for users to efficiently browse the website.
Personalisation cookies: These enable the characteristics (language) for the user to browse the website.
Analytic cookies: These give the provider an analysis of the user's browsing behaviour in order to monitor the use of the website and to produce statistics about the most visited content, number of visitors, etc.
Advertising cookies: These allow the editor to include advertising space on the website, according to its content.
Behavioural advertising cookies: These allow the editor to include advertising space on the website according to the information obtained through the user's browsing habits.

Necessary cookies

Necessary cookies help make a website usable, activating basic functions such as page browsing and accessing secure areas of the website. The website cannot function adequately without these cookies.

Preference

Preference cookies allow more advanced functionality and a more personalised experience of our website. For example, they inform us of the pages that you have visited in order to access what you are looking for more easily.

Analytics

Analytics cookies help website owners understand how visitors interact with the website by gathering and giving information anonymously.

Marketing

Marketing cookies are used to track visitors on a website. The reason for this is to show relevant and attractive advertising for the individual user, and as such, making it more valuable for editors and third-party advertisers.

According to the provisions of Article 22.2 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, COMPANY NAME would like to inform users about the cookies used on our website:

TYPES OF COOKIES

First-party cookies: YES

Third-party cookies: YES

Session cookies: YES

Persistent cookies: YES

PURPOSE

Technical cookies: YES

Personalisation cookies: YES

Analytic cookies: YES

Advertising cookies: YES

Behavioural advertising cookies: YES

Google Analytics: This service stores cookies for the statistical analysis of traffic and number of visits to this website. By accepting analytics cookies, you are giving your consent for Google to process information about you. Therefore, to exercise any right in this regard, you must communicate directly with Google.

In the case of cookies from Google Analytics, the company stores cookies on servers in the United States and agrees not to share data with third parties, except where necessary for purposes of system functionality or when required by law to this end. Google certifies that it does not store your IP address.

Google Inc. is a company that adheres to the Privacy Shield Framework, which ensures that all data transferred shall be processed with a level of protection in accordance with European regulations. You can find detailed information about this subject on the following link: https://support.google.com/analytics/answer/6004245?hl=en

If you wish, you may use the Google Analytics Opt-Out Browser Add-on, and through its settings, analytic cookies for this service may be rejected in all browsers. You can find more information about this at the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB

Likewise, COMPANY NAME hereby informs the user that they may configure their browser to alert them when cookies are received, and they may, if desired, prevent them from being installed on their hard drive.

Below are the links for different browsers in order to carry out this configuration:

Firefox: https://support.mozilla.org/en/products/firefox/protect-your-privacy/cookies

Chrome: https://support.google.com/chrome/

Internet Explorer: https://support.microsoft.com/en-GB

Edge: https://support.microsoft.com/en-GB

Safari: https://support.apple.com/en-gb/guide/safari/welcome/mac

Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Click here to change your cookie settings.

Privacy Policy – Els Majordoms, S.L.

This privacy policy has been compiled to better serve those who are concerned with how their personal data is collected, used, and protected, in accordance with the General Data Protection Regulation (GDPR).

1. What Personal Information Do We Collect?

We collect the following types of personal data:

When booking or registering on our site, or when communicating with us, you may be asked to enter your name, email address, postal address, phone number, ID document details, or other personal details to help process your reservation.
When you call us directly or send a message, we may collect the information you provide for reservation and support purposes.
During your stay, we may collect additional data such as check-in/check-out times, guest preferences, and correspondence.
In some properties, images may be collected through surveillance cameras (see section 5).
Some environmental data such as indoor temperature, humidity, and thermostat usage patterns may be collected in properties where digital thermostats are used, solely for climate control and comfort purposes.

2. When Do We Collect Information?

We collect information when you:

Make a reservation via our website or third-party booking platforms
Send us a request via contact form, email, phone call, or messaging services
Subscribe to a newsletter
Enter information on our website
Provide guest check-in details or sign our guest agreement

3. How Do We Use Your Information?

We may use the information we collect for the following purposes:

To manage and confirm your reservation
To communicate with you about your booking and stay
To provide support during your stay
To comply with legal obligations, including guest registration with police authorities
To protect the property and ensure compliance with house rules (where surveillance or monitoring applies)
To improve our services and website
To send updates, service information, or promotional content (only with consent)

4. How Do We Protect Visitor Information?

Your personal information is stored on secure systems and is accessible only by authorized personnel who are required to maintain confidentiality.

All payment data is processed via secure third-party gateways. We do not store or process credit card data on our servers.

5. Surveillance and Monitoring (if applicable)

Some properties may be equipped with:

Visible video surveillance cameras, installed only in exterior or shared areas. No surveillance takes place in private spaces such as bedrooms or bathrooms.
Noise monitoring sensors, which do not record conversations but measure decibel levels to help enforce quiet hours.
Occupancy monitoring devices, used to estimate the number of people in the property and ensure compliance with the maximum occupancy rules.
Smoke detectors and environmental sensors, used solely for safety and fire prevention purposes.
Digital thermostats that may collect data on temperature, humidity, and manual interaction for climate management.

These systems are installed to enhance guest safety, protect the property, and ensure respect for house rules. Their presence is clearly stated in the property profile and house guide.

In properties with such systems, the property owner is the data controller responsible for the surveillance. Els Majordoms, S.L. does not operate, control, or have access to any footage or data collected through these systems.

6. Data Protection (GDPR)

Personal data collected during the stay (e.g., contact information, ID, surveillance data if applicable) is processed in accordance with the EU General Data Protection Regulation (GDPR).

Data Controller: Els Majordoms, S.L.

Purpose: Booking management, marketing and communication, guest safety, property protection, and compliance with legal obligations

Rights: Guests may exercise their rights of access, rectification, erasure, restriction, objection, and portability by contacting: recepcio@elsmajordoms.com

We may also collect personal data through third-party booking platforms (e.g., Airbnb, Booking.com) that you use to make a reservation. These platforms are independent data controllers, and their own privacy policies apply.

We use a property management system (Avantio) to store and manage guest data, under a secure data processing agreement.

We are legally required to share guest ID data with the Mossos d'Esquadra (Catalan police) under applicable laws.

Property owners have access to guest data necessary for the management of the rental. Guests are legally considered clients of the property owner, and this is reflected in the data sharing model.

Internal Data Handling and Communication Tools

We use secure digital tools to organize operations and communicate with guests. These include internal planning systems (e.g., for first names and stay dates), contact management tools (e.g., for guest name, phone number, and arrival date), and messaging applications for customer support.

Access to these tools is limited to authorized staff involved in guest care or reservation management, and all data is handled with appropriate safeguards and confidentiality.

7. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties for commercial purposes. We may share data with:

Booking platforms you used to make the reservation
Technology service providers under contract who help us operate our website and manage bookings
Law enforcement authorities, when required by law
Property owners (who are also considered data controllers)

All third parties are required to protect your data under GDPR-compliant agreements.

8. Third-Party Links

Our website may contain links to other websites or booking platforms. These sites operate independently, and we are not responsible for their content or privacy practices.

9. Questions and Contact

If you have any questions regarding this privacy policy, you can contact us at:

Els Majordoms, S.L.

Email: recepcio@elsmajordoms.com

Website: www.elsmajordoms.com

Effective Date: 25-7-2025

Last Update: 4-3-2025

LEGAL NOTICE AND TERMS OF USE

1. COMPANY INFORMATION

Corporate Name: Els Majordoms, SL
Registered Office: Plaça Major 4, 17820, Banyoles, Girona (Spain)
NIF (Tax ID): B44999373
Phone: +34 679 538 373
Email: info@elsmajordoms.com
Websites: www.elsmajordoms.com, majordoms.com, reserva.majordoms.com

This document sets out the general terms and conditions (hereinafter, the “Terms of Use”) governing access to and use of the above websites (collectively, the “Website”). By accessing and/or using the Website, you acquire the status of user and accept in full all the terms set forth here.

2. INTELLECTUAL AND INDUSTRIAL PROPERTY

All industrial and intellectual property rights relating to the Website, as well as the elements contained therein (including but not limited to images, videos, text, graphics, logos, icons, technology, software, links, and other audiovisual or sound content), belong to Els Majordoms, SL or, where applicable, third parties who have authorized their use.

You may view, print, copy, and store such content solely for personal and private use.
Any distribution, reproduction, public communication, transformation, or other form of exploitation for commercial or public purposes is strictly prohibited without the express written permission of Els Majordoms, SL.

3. ACCEPTANCE OF TERMS AND CONDITIONS

Use of the Website implies full acceptance of these Terms of Use, as well as any other policies referenced on the Website (such as the Privacy Policy and Cookie Policy). If you do not agree with any of these terms, you should discontinue browsing and refrain from using the Website.

3.1 User Obligations

You agree to use the Website in accordance with the law, public order, and these Terms of Use, refraining from any actions that could be unlawful, harmful to the rights or interests of third parties, or detrimental to the Website’s performance.

3.2 Prohibited Uses

Using the Website to send unsolicited advertising or commercial communications, or to collect personal data for such purposes, is strictly prohibited without prior authorization.

4. EXTERNAL LINKS

The Website may include links or banners enabling the user to access third-party pages (“Linked Sites”). These are provided solely for user convenience.

Els Majordoms, SL does not control or endorse the content or services offered on Linked Sites.
Consequently, Els Majordoms, SL is not responsible for the availability or content of these external sites.
Access to any Linked Site is voluntary and entirely at the user’s own risk.

5. NOTIFICATION OF POSSIBLE INFRINGEMENTS

If any user or third party believes that any content on this Website infringes their intellectual or industrial property rights, they must notify Els Majordoms, SL at info@elsmajordoms.com, providing:

Full name, postal address, and email address of the claimant, or an authorized representative (with proof of such authorization).
A signed statement (physical or electronic) indicating that the claimant is the holder of the rights allegedly infringed.
A precise description of the content in question, including its exact location on the Website.

6. CHANGES AND MODIFICATIONS

Els Majordoms, SL reserves the right to make any modifications it deems appropriate to the Website, including changing, removing, or adding content and services, or altering their presentation, unilaterally and without prior notice.

Additionally, Els Majordoms, SL may update or modify these Terms of Use, as well as any other legal notices (Privacy Policy, Cookie Policy), to adapt them to new laws or internal requirements. Such changes become effective when published on the Website. Users are encouraged to review these terms periodically.

7. LIABILITY AND WARRANTIES

While Els Majordoms, SL endeavors to maintain the accuracy and availability of the Website, it:

Provides no guarantee of uninterrupted access, total reliability, or the absence of errors.
Declines all liability for damages arising from Website inaccessibility, interruptions, or any reliance the user places on the completeness or reliability of the Website’s content.
Excludes liability for damage caused by viruses or other harmful components that may affect user computer systems or data.

8. PRIVACY AND DATA PROTECTION

Your personal data will be processed in compliance with Spanish and European data protection laws. For more information, please refer to our Privacy Policy. By using the Website, you acknowledge and agree to the data processing practices outlined therein.

9. APPLICABLE LAW AND JURISDICTION

These Terms of Use are governed by Spanish law. Any disputes arising in connection with these terms or the use of the Website shall be submitted to the jurisdiction of the Courts and Tribunals of Girona (Spain), or such other jurisdiction as may be established by applicable consumer protection regulations.