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We use cookies to provide an effective service and evaluate it's performance in order to improve your user experience. By clicking "Accept", you agree to the use of all cookies.
A cookie is a file that is downloaded to your computer when you access certain websites. Among other things, cookies allow a website to store and retrieve information about your browsing habits or your device and, depending on the information it contains and the way you use your computer, may be used to recognise you.
Cookies are essential for the operation of the Internet, providing countless benefits for the provision of interactive services, and facilitating the navigation and usability of our website.
The information that we provide below will help you understand the different types of cookies:
TYPES OF COOKIES
DEPENDING ON THE ENTITY IN CHARGE
DEPENDING ON THE TIME ENABLED
DEPENDING ON THEIR PURPOSE
Necessary cookies
Necessary cookies help make a website usable, activating basic functions such as page browsing and accessing secure areas of the website. The website cannot function adequately without these cookies.
Preference
Preference cookies allow more advanced functionality and a more personalised experience of our website. For example, they inform us of the pages that you have visited in order to access what you are looking for more easily.
Analytics
Analytics cookies help website owners understand how visitors interact with the website by gathering and giving information anonymously.
Marketing
Marketing cookies are used to track visitors on a website. The reason for this is to show relevant and attractive advertising for the individual user, and as such, making it more valuable for editors and third-party advertisers.
According to the provisions of Article 22.2 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, COMPANY NAME would like to inform users about the cookies used on our website:
TYPES OF COOKIES
First-party cookies: YES
Third-party cookies: YES
Session cookies: YES
Persistent cookies: YES
PURPOSE
Technical cookies: YES
Personalisation cookies: YES
Analytic cookies: YES
Advertising cookies: YES
Behavioural advertising cookies: YES
Google Analytics: This service stores cookies for the statistical analysis of traffic and number of visits to this website. By accepting analytics cookies, you are giving your consent for Google to process information about you. Therefore, to exercise any right in this regard, you must communicate directly with Google.
In the case of cookies from Google Analytics, the company stores cookies on servers in the United States and agrees not to share data with third parties, except where necessary for purposes of system functionality or when required by law to this end. Google certifies that it does not store your IP address.
Google Inc. is a company that adheres to the Privacy Shield Framework, which ensures that all data transferred shall be processed with a level of protection in accordance with European regulations. You can find detailed information about this subject on the following link: https://support.google.com/analytics/answer/6004245?hl=en
If you wish, you may use the Google Analytics Opt-Out Browser Add-on, and through its settings, analytic cookies for this service may be rejected in all browsers. You can find more information about this at the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB
Likewise, COMPANY NAME hereby informs the user that they may configure their browser to alert them when cookies are received, and they may, if desired, prevent them from being installed on their hard drive.
Below are the links for different browsers in order to carry out this configuration:
Firefox: https://support.mozilla.org/en/products/firefox/protect-your-privacy/cookies
Chrome: https://support.google.com/chrome/
Internet Explorer: https://support.microsoft.com/en-GB
Edge: https://support.microsoft.com/en-GB
Safari: https://support.apple.com/en-gb/guide/safari/welcome/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
In the event of cancellation, the following penalties will apply:
In the event that the accommodation cannot be occupied due to unforeseen circumstances beyond the company's control, the company will provide the client with another accommodation of equal or superior characteristics without reimbursement from either party.
In compliance with Organic Law 15/1999, of December 13, on the Protection of Personal Data ("LPD"), we inform you that by completing the reservation process, your personal data will be incorporated into the company's files to provide and offer our services. Additionally, we inform you of the possibility of exercising the rights of access, rectification, cancellation, and opposition to your personal data, with the company itself being responsible for the file.
A cookie is a file that is downloaded to your computer when you access certain websites. Among other things, cookies allow a website to store and retrieve information about your browsing habits or your device and, depending on the information it contains and the way you use your computer, may be used to recognise you.
Cookies are essential for the operation of the Internet, providing countless benefits for the provision of interactive services, and facilitating the navigation and usability of our website.
The information that we provide below will help you understand the different types of cookies:
TYPES OF COOKIES
DEPENDING ON THE ENTITY IN CHARGE
DEPENDING ON THE TIME ENABLED
DEPENDING ON THEIR PURPOSE
Necessary cookies
Necessary cookies help make a website usable, activating basic functions such as page browsing and accessing secure areas of the website. The website cannot function adequately without these cookies.
Preference
Preference cookies allow more advanced functionality and a more personalised experience of our website. For example, they inform us of the pages that you have visited in order to access what you are looking for more easily.
Analytics
Analytics cookies help website owners understand how visitors interact with the website by gathering and giving information anonymously.
Marketing
Marketing cookies are used to track visitors on a website. The reason for this is to show relevant and attractive advertising for the individual user, and as such, making it more valuable for editors and third-party advertisers.
According to the provisions of Article 22.2 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, COMPANY NAME would like to inform users about the cookies used on our website:
TYPES OF COOKIES
First-party cookies: YES
Third-party cookies: YES
Session cookies: YES
Persistent cookies: YES
PURPOSE
Technical cookies: YES
Personalisation cookies: YES
Analytic cookies: YES
Advertising cookies: YES
Behavioural advertising cookies: YES
Google Analytics: This service stores cookies for the statistical analysis of traffic and number of visits to this website. By accepting analytics cookies, you are giving your consent for Google to process information about you. Therefore, to exercise any right in this regard, you must communicate directly with Google.
In the case of cookies from Google Analytics, the company stores cookies on servers in the United States and agrees not to share data with third parties, except where necessary for purposes of system functionality or when required by law to this end. Google certifies that it does not store your IP address.
Google Inc. is a company that adheres to the Privacy Shield Framework, which ensures that all data transferred shall be processed with a level of protection in accordance with European regulations. You can find detailed information about this subject on the following link: https://support.google.com/analytics/answer/6004245?hl=en
If you wish, you may use the Google Analytics Opt-Out Browser Add-on, and through its settings, analytic cookies for this service may be rejected in all browsers. You can find more information about this at the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB
Likewise, COMPANY NAME hereby informs the user that they may configure their browser to alert them when cookies are received, and they may, if desired, prevent them from being installed on their hard drive.
Below are the links for different browsers in order to carry out this configuration:
Firefox: https://support.mozilla.org/en/products/firefox/protect-your-privacy/cookies
Chrome: https://support.google.com/chrome/
Internet Explorer: https://support.microsoft.com/en-GB
Edge: https://support.microsoft.com/en-GB
Safari: https://support.apple.com/en-gb/guide/safari/welcome/mac
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Click here to change your cookie settings.
Privacy Policy – Els Majordoms, S.L.
This privacy policy has been compiled to better serve those who are concerned with how their personal data is collected, used, and protected, in accordance with the General Data Protection Regulation (GDPR).
We collect the following types of personal data:
We collect information when you:
We may use the information we collect for the following purposes:
Your personal information is stored on secure systems and is accessible only by authorized personnel who are required to maintain confidentiality.
All payment data is processed via secure third-party gateways. We do not store or process credit card data on our servers.
Some properties may be equipped with:
These systems are installed to enhance guest safety, protect the property, and ensure respect for house rules. Their presence is clearly stated in the property profile and house guide.
In properties with such systems, the property owner is the data controller responsible for the surveillance. Els Majordoms, S.L. does not operate, control, or have access to any footage or data collected through these systems.
Personal data collected during the stay (e.g., contact information, ID, surveillance data if applicable) is processed in accordance with the EU General Data Protection Regulation (GDPR).
Data Controller: Els Majordoms, S.L.
Purpose: Booking management, marketing and communication, guest safety, property protection, and compliance with legal obligations
Rights: Guests may exercise their rights of access, rectification, erasure, restriction, objection, and portability by contacting: recepcio@elsmajordoms.com
We may also collect personal data through third-party booking platforms (e.g., Airbnb, Booking.com) that you use to make a reservation. These platforms are independent data controllers, and their own privacy policies apply.
We use a property management system (Avantio) to store and manage guest data, under a secure data processing agreement.
We are legally required to share guest ID data with the Mossos d'Esquadra (Catalan police) under applicable laws.
Property owners have access to guest data necessary for the management of the rental. Guests are legally considered clients of the property owner, and this is reflected in the data sharing model.
Internal Data Handling and Communication Tools
We use secure digital tools to organize operations and communicate with guests. These include internal planning systems (e.g., for first names and stay dates), contact management tools (e.g., for guest name, phone number, and arrival date), and messaging applications for customer support.
Access to these tools is limited to authorized staff involved in guest care or reservation management, and all data is handled with appropriate safeguards and confidentiality.
We do not sell, trade, or otherwise transfer your personal data to third parties for commercial purposes. We may share data with:
All third parties are required to protect your data under GDPR-compliant agreements.
Our website may contain links to other websites or booking platforms. These sites operate independently, and we are not responsible for their content or privacy practices.
If you have any questions regarding this privacy policy, you can contact us at:
Els Majordoms, S.L.
Email: recepcio@elsmajordoms.com
Website: www.elsmajordoms.com
Effective Date: 25-7-2025
Last Update: 4-3-2025
This document sets out the general terms and conditions (hereinafter, the “Terms of Use”) governing access to and use of the above websites (collectively, the “Website”). By accessing and/or using the Website, you acquire the status of user and accept in full all the terms set forth here.
All industrial and intellectual property rights relating to the Website, as well as the elements contained therein (including but not limited to images, videos, text, graphics, logos, icons, technology, software, links, and other audiovisual or sound content), belong to Els Majordoms, SL or, where applicable, third parties who have authorized their use.
Use of the Website implies full acceptance of these Terms of Use, as well as any other policies referenced on the Website (such as the Privacy Policy and Cookie Policy). If you do not agree with any of these terms, you should discontinue browsing and refrain from using the Website.
Using the Website to send unsolicited advertising or commercial communications, or to collect personal data for such purposes, is strictly prohibited without prior authorization.
The Website may include links or banners enabling the user to access third-party pages (“Linked Sites”). These are provided solely for user convenience.
If any user or third party believes that any content on this Website infringes their intellectual or industrial property rights, they must notify Els Majordoms, SL at info@elsmajordoms.com, providing:
Els Majordoms, SL reserves the right to make any modifications it deems appropriate to the Website, including changing, removing, or adding content and services, or altering their presentation, unilaterally and without prior notice.
Additionally, Els Majordoms, SL may update or modify these Terms of Use, as well as any other legal notices (Privacy Policy, Cookie Policy), to adapt them to new laws or internal requirements. Such changes become effective when published on the Website. Users are encouraged to review these terms periodically.
While Els Majordoms, SL endeavors to maintain the accuracy and availability of the Website, it:
Your personal data will be processed in compliance with Spanish and European data protection laws. For more information, please refer to our Privacy Policy. By using the Website, you acknowledge and agree to the data processing practices outlined therein.
These Terms of Use are governed by Spanish law. Any disputes arising in connection with these terms or the use of the Website shall be submitted to the jurisdiction of the Courts and Tribunals of Girona (Spain), or such other jurisdiction as may be established by applicable consumer protection regulations.